by droopsnoot » Sat Nov 18, 2017 7:41 pm
Are you emailing East Kent? I had a chat with them at the NEC and mentioned that I'd sent them eight or nine emails that hadn't been answered, basically in case I was alerting them to a problem with their email. The chap I spoke to said he'd got hundreds or thousands of emails in his in-box that he hadn't had chance to answer yet. So the answer is - phone them.
Obviously, if you are phoning them, ignore the above.
It annoys me beyond reason when companies do this. I get that they're busy, I understand, but it'd take a couple of minutes to update the web site to say "phone us, we're too busy to reply to emails", and to add an auto-responder so that when someone emails them, it says "thanks for your email, we've got a backlog, if it's urgent phone us". They're not the only supplier I've tried to contact and not had a response, and normally I'd blacklist them just because of that. But when they have products you need, you can't. I did do that with the people who refurbished my seat belts in the Firenza - didn't reply to several emails, so I used someone else.